Problem?

Language matters. Especially when it describes people.

Independence Australia wanted to ensure its communications reflected the preferences and experiences of the disability community. Giving frontline teams the confidence and tools to communicate in a way that was respectful, inclusive and empowering.

Solution?

Listen first.

Working alongside People with Disability Australia, we developed disability-affirming language guidelines and a practical communication framework designed to support more inclusive communication across the organisation.

Then we trained teams to put those principles into practice.

Result?

A clearer, more consistent approach to communication that helped staff engage with more confidence, while ensuring people with disability were represented with respect, dignity and authenticity.